FAQs

FAQs

Please find below our frequently asked questions. If you can't find an answer to a question you have here, please contact us.

If a frame goes out of stock you may want to look at similar shapes and styles.

Soon we will be offering Varifocals and Bifocals. These spectacles are more complicated than Single Vision and they need additional measurements. We are trialling a new system which will allow us to take those measurements and as soon as we are confident of its accuracy we will start offering Varifocals too.

We have an optometrist, an ophthalmic lens trainer, two experienced optical lab technicians and one of them will review your order to ensure it is suitably complete and that the frame and lens combination is appropriate for your requirements.

No, all orders must be placed via. our website however we are more than happy to speak to you if you are thinking about placing an order with us.

No, currently we only supply spectacles to over 16s.

No. Contact lenses work differently to glasses so your prescriptions will vary. It is very important that you provide us with the correct information to avoid any problems with your glasses.

You can pay for your glasses using a credit/debit card.

We don’t take cheques, postal orders or NHS vouchers as forms of payment.

Yes, your payment is secure – please read our Security & Privacy Policy for further details.

An error message will automatically appear on screen if your payment is declined. First Double check your details and try once more. If the payment still won’t go through, you should contact your card provider to see if there are any problems with the card.

If you’re having problems logging into your account then it’s worth resetting your password first. Go to the forgotten password page (also available from the login page)

Type in your email address and select ‘continue’.

You will receive an email shortly with a link to create a new password.

If you’re having difficulties, try logging in with a previous or alternative email address to see if this works. If you’re still having problems logging in, contact our customer service team on hello@justspecs.co.uk

Currently Just Specs does not offer to reglaze your own specs.

  1. An up to date spectacle prescription - you may need to book an appointment with your optometrist.
  2. Ask the optometrist for your pupil distance measurement - the distance in millimetres between your eyes.
  3. Ask the optometrist what you need your glasses for e.g. distance, reading, computer work. Just Specs only supplies single vision spectacles at present. We are trialling a new app that will allow us to supply varifocals so watch this space if you need varifocals.

The optician is legally obliged to provide you with a copy of your prescription after your eye test. If they don’t give you this, make sure you ask them.

Within the last 2 years for most under 70 years. Please check with the optical practice where you had your eyes tested that your prescription is still in date. If you feel your eyesight has changed since your last eye test it is advisable you have a fresh eye test before buying new glasses.

Your PD is the distance between your eyes, measured between the centre of your pupils. For a pair of glasses to perform optimally, the centre of each lens needs to align with the centre of your pupils. This is more important if you have a high-strength prescription or require varifocals for example.

Ask the optician who tests your eyes for your PD following your eye test or, use our new app which allows can get your PD using a smartphone and mirror.

We can measure the PD using a new app called Cloud Optician MIRA. When prompted for your PD select the Cloud Optician MIRA app option and we will send you instructions of how to use the app in a link by email or on screen using QR code.

Just Specs will not make spectacles for customers whose prescriptions are in the following ranges

  • The combined SPH and CYL are greater than +/-10.00.
  • The CYL is over +/-4.00.
  • The difference between each eye is greater than 5D.
  • The prism correction is greater than 4.00.

If your prescription has a different layout to our prescription form then try clicking on 'my prescription doesn't look like this' link. If you are still having trouble then email hello@justspecs.co.uk with subject line: 'your surname - prescription help'. Be sure to attach a photo of your prescription and what you want to use spectacles for e.g. distance, near or intermediate purposes.